Petcube Reviews
Petcube Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Petcube reviews show a 1.5 star rating from 11 customer reviews with 25% likely to recommend; consumers are mostly dissatisfied and cite billing, refunds and subscription issues alongside poor customer service.
Key Takeaways for Future Customers
- Expect unique pet camera hardware but factor in subscription and possible automatic billing.
- Prepare for potential setup or device failures requiring support.
Negative Feedback / Risk Areas
- Frequent customer complaints about lack of phone support and unreachable customer service.
- Multiple reports of unauthorized charges, refund requests, and difficulty canceling subscriptions.
Positive Feedback
Users say the device is great while it works and provides unique features for homes with pets.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Petcube reviews show a 1.5 star rating from 11 customer reviews with 25% likely to recommend; consumers are mostly dissatisfied and cite billing, refunds and subscription issues alongside poor customer service.
Key Takeaways for Future Customers
- Expect unique pet camera hardware but factor in subscription and possible automatic billing.
- Prepare for potential setup or device failures requiring support.
Negative Feedback / Risk Areas
- Frequent customer complaints about lack of phone support and unreachable customer service.
- Multiple reports of unauthorized charges, refund requests, and difficulty canceling subscriptions.
Positive Feedback
Users say the device is great while it works and provides unique features for homes with pets.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to speak to someone about my order
This is the worst company I've ever dealt with. There's no way to contact them. The product isn't what they said.
Preferred solution: Full refund
User's recommendation: Don't waste your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hyattsville, Maryland
CANCEL SUBSCRIPTION
WEBSITE DOES NOT PROVIDE A WAY TO CONTACT CUSTOMER SERVICE ON EXISTING ACCOUNT. MULTIPLE ATTEMPTS TO FIND CONTACT INFO WAS WASTE OF TIME. PETCUBE SITE STRICTLY FOCUSES ON PRODUCT UPGRADES & SERVICE PLAN UPGRADES
THEY EMPHASIZE FEATURES of HIGHER PRICED PRODUCTS /PLANS
VS GIVINg CUSTOMER SERVICE to EXISTING CUSTOMERS
- Unique devices for homes with pets
- Basic expensive device requires subscription using own wifi
Preferred solution: EXPLANATION WHY COMPANY MAKES IT SO DIFFICULT to REQUEST SUBSCRIPTION CANCELLATION.
Anchorage, Alaska
Unauthorized charge on my account
Nobody picked up the phone to resolve my issue. There was a fraudulent charge on my account that I will be addressing with my bank.
Preferred solution: Full refund
User's recommendation: I would not recommend this product to anybody. It is bulky and it has to be charged regularly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Cancel subscription
I am not happy. It is a major hassle to get the service canceled.
There is no way to do it with the Petcube application, and there's no live person to talk to. I'm also not happy that I was billed for the pet care without authorization.
Preferred solution: Full refund
User's recommendation: Beware of automatic billing and lack of human support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Cancel Subscription
Please cancel my subscription. I want a refund of the money that was charged to my card.
Customer support is hard to find.
Preferred solution: Full refund
User's recommendation: Beware of automatic billing. Could not cancel through the application and customer service numbers don't work.
Austin, Texas
No one awnsered my call
i want to give one of my cameras to my aunt how can i connect it qith her information and her internet
Preferred solution: instructions on how to lut it to my aunt who i want to give the camera to
User's recommendation: NO O ONE AWNSERED MY CALL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel my subscription
When I signed up there was not how much it was going to be. I need a refund of 307.
I am a senior and can not afford this. Please refund so I can get my medication.
User's recommendation: Check every thing out before pay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount information change, trying to pay subscription
Can someone call me pissed off Customer at 410-491-**** so that I can pay my bill for this month thank you you pissed off Customer come on. I need to pay the bill.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad communication
They charged my account for a whole year without my consent for $148.00. I no longer use my cameras and was charged. I want a refund.
- Great while using it
- Will charge your account
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPetcube not working and no one is calling me back or answering the phone e . Website just wants you to buy me and charge you for a service to fix their product
For the 3rd time, Petcube is not working; it just stopped, and it wants me to purchase a new product when I like the one I have. I just want it to work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to speak to a representative to reset up my pet cube it just stopped working
- - Petcube setup stopped working after years of use.
- - The website isn't helping and tries to upsell more stuff.
- - Please call Ann Lavoie at 508254****.
I need to speak to someone to help get my Petcube set up again . I have had it a few years and love it except it just stopped working the other day .
Website is not helping with my issue they just want me to purchase more stuff , I called no one answered.
Please call me Ann Lavoie 508254**** thank you
- Stopped working for no reason
Preferred solution: My Petcube working again
Set up issues
You call customer service, no one answers, just get a beat to leave a message randomly and then you get a pop-up saying hope we resolved your issue - what a joke!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I am trying to call someone and there is no number and when I did get a number. No one answered the phone. What animal needs help gunner is suffering?
My gunner needs help but I cannot navigate the site.It says we have not paid yet but we've been paying for like four months
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy payment for my pet insurance isn't the right amount
Well I just found a way to contact the company, so I could pay the bill and figure out what was wrong. Then when everything was done, it was the correct amount and the bill was paid.
User's recommendation: Take your time and solve your problem.
Cancel emergency fund subscription
Please cancel. Ive been sending multiple emails with support to cancel. This is the worst company that no one will reply.
Hot Springs, Arkansas
Charges with out my permission
They are making charges with out my permission an they refused to answer their phones please can someone help
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